We are a boutique shop
Email: info@boutique-beautybox.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@boutique-beautybox.com. Our customer service team will get back to you within 24 hours.
You can always contact us with any return questions at info@boutique-beautybox.com.
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
If a return is required due to a damaged or defective item, we will provide a return shipping label and cover the return shipping cost. For change-of-mind returns, customers are responsible for the return shipping cost.
Free shipping applies to the original shipment only. In cases of return or refund due to customer-related reasons, such as an incorrect address or change of mind, the original shipping cost will be deducted from the refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@boutique-beautybox.com.
Located Australia, office in USA, shipping international
We‘ve adjusted our estimates below based on the latest information form carriers.
once shipped, delivery within:
Australia:5-7 business days
United States: 5-10 business days
Canada: 5-10 business days
United Kingdom: 5-10 business days
New Zealand: 7-10 business days
International: 7-15 business days